Shipping
What is your shipping fee and when can I expect my order?
We offer free shipping on all US orders via USPS first class mail (3-5 business days) over $75
USPS priority mail (1-3 business days) is available for additional charge during the checkout depending on your address.
We process and ship orders from our Chicago warehouse every day (Monday to Friday). You will receive a shipping confirmation email with tracking information as soon as your order ships.
Do you ship internationally?
We are currently limited to shipments within the USA.
We do not ship to PO Boxes, APO or FPO addresses at this time.
Is signature required upon delivery?
No, but please be careful and don't leave it unattended as it is a valuable item.
We are unable to refund or replace stolen packages that have been confirmed as delivered. Please ensure delivery address is correct and secure.
Order Details
How do I find my order number?
You can find your order number in the email confirmation you received. If you haven’t received an email confirmation, please reach out to us at team@amaayajewelry.com and we would be more than happy to assist you.
If you have an account with us, please login into your account, go to orders and you should be able to track.
I want to change my address or cancel my order?
Please contact us immediately at team@amaayajewelry.com and allow us to assist you.
We may not be not be able to change your address, upgrade shipping options, cancel or update the order upon request after an hour of order placed.
Once the order is shipped, Amaaya is unable to change the address.
Returns
What is your return and exchange policy?
We’ve got your back on returns! If you are not satisfied with your purchase, you can return within 30 days of the original purchase qualify for a full refund. Please note: A stocking fee of $5.00 will apply to all returns and original shipping fee will be deducted from your refund amount.
- All items must be unworn, undamaged, and unaltered in a resalable condition.
- Items returned in original packaging including the box, pouch, tags and the mailer. Use our original packaging (or smaller boxes) to avoid any extra shipping costs.
Amaaya reserves the right to deny a return and re-ship to the customer at their expense if returned item doesn’t meet the return guidelines or was damaged in transit due to improper packaging
The return window starts from the day the shipment is delivered. Original shipping amount will be deducted from the refund.
Exchanges: Please note that we do not offer any exchanges at this time(even if it is the same item in a different color or size). We ask you to return the product and encourage you to place a new order from our website.
How much is the return shipping fee?
All US returns are free, however your original shipping fee is not refundable and will be deducted from the refundable amount. A stocking fee of $5.00 applies.
How do I begin my return?
To start a return, you can contact us at team@amaayajewelry.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
After receiving your package, we will process the refund and notify you via email
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.